Frequently asked questions
Browse common questions about accounts, billing, shipping, and support.
Account and setup
Core questions about onboarding and using your account.
Who is SSK Logistics Inc. designed for?
SSK Logistics Inc. supports businesses that need freight planning, facility handling, transportation coordination, and shipment milestone updates.
How do I start using the platform?
Use the contact page to send your route, freight details, timing, and handling requirements. Our team will review the request and explain the next step.
Can I combine multiple parcels into one outbound shipment?
Compatible parcels can be combined after the contents, dimensions, destination, and packing requirements are reviewed.
Do you support first-time users?
The operations team can explain the required shipment details, available services, and planning process.
Payments and billing
How charges are formed and how payment events are processed.
Which payment methods are available?
Available payment methods must be confirmed in the written quote or service agreement for your account.
Are there hidden fees?
Review the written quote for transportation, handling, storage, documentation, and third-party charges that may apply.
Why was my card payment declined?
Verify the entered billing details and contact your payment provider or our team for the available next step.
How long does payment posting take?
Posting time depends on the approved payment method and provider. Shipment release may wait until payment is confirmed.
Shipping and tracking
What affects your rate, delivery options, and tracking flow.
How is shipping cost calculated?
Cost depends on route, selected carrier, weight and dimensions, plus declared value. You can preview it in the shipping calculator.
Why do delivery options differ between estimate and checkout?
Checkout options can change based on parcel profile, destination rules, and current carrier availability for your exact shipment.
When will I receive tracking?
Carrier tracking may be provided after dispatch when it is available. Our team also records available shipment milestones.
Can I ship restricted goods?
Restricted items depend on destination regulations and carrier policy. Contact support before submitting those items.
Claims, support, and returns
What to do in case of delays, damages, or return requests.
What should I do if a parcel arrives damaged?
Open a claim promptly, attach photos and shipment details, and keep original packaging until review is complete.
How do insurance and declared value work?
Declared value is used for customs and claim context. Insurance coverage follows approved policy terms and documentation.
Can I request a return after receiving at your facility?
Yes, in many cases. Return feasibility depends on seller policy, processing status, and destination constraints.
How can I reach support quickly?
Use the contact page with the shipment identifier and a short issue summary so the operations team can review it.
Still need help with your shipment plan?
Share your route and parcel profile, and our team will provide practical next steps.
Submit request