Claims and Coverage

Transit from retailer to warehouse

Damage during inbound transit from seller to our facility is generally handled with the retailer or merchant carrier.

Customers are encouraged to request adequate seller packaging for fragile products and high-value items.

Transit from warehouse to customer

Outbound shipments are prepared with quality-control packing standards. Fragile items may require additional materials and handling fees.

Certain items, including liquid products, can still be impacted by temperature or pressure changes in transit.

Insurance eligibility and limitations

If shipment insurance is not selected at request time, loss or damage compensation is generally unavailable.

When insurance is selected, claim decisions depend on declared value, provided evidence, and carrier/insurer outcome.

Required claim evidence

Claims must include item description, damage photos, package photos, and original invoice or order proof.

• Photos of damaged items
• Photos of outer box and internal packaging
• Invoice with purchase value and item details
• Timely submission through support channel

Exclusions and special cases

Compensation may be denied if package handling requirements are not followed, notification is delayed, or third-party brokerage conditions invalidate carrier coverage.

Packages marked as delivered by carrier are generally excluded from theft/loss compensation under standard terms.

Declared value responsibility

Customers are responsible for declaration accuracy. Customs assessments and insurance ceilings are based on declared shipment value.